top of page

Privacy Policy

Premier Timber Gates Ltd

Last updated: 23 October 2026

1. About us

Premier Timber Gates Limited is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase our products, request a quotation or contact us.

Business name: Premier Timber Gates Limited
Company registration number: 13687151
Address: Unit 13 Station Yard, Bawtry, Doncaster, DN10 6QD
Website: https://www.premiertimbergatesltd.co.uk
Email: info@premiertimbergatesltd.co.uk
Telephone: 01302 271969

Premier Timber Gates Limited is the organisation responsible for deciding how your personal information is used for the purposes described in this policy.

2. Personal information we collect

Depending on how you interact with our website and business, we may collect the following information:

  • Contact details: Your name, email address, telephone number and billing address.

  • Delivery details: Your delivery address and any delivery instructions you provide.

  • Order details: Products purchased, order history, prices, bespoke measurements, specifications and quotation details.

  • Payment information: Payment status, transaction references and information needed to process your order. Depending on your chosen payment method, payment details may be handled directly by a third-party payment provider.

  • Enquiry and communication records: Information you provide through website forms, email, telephone, WhatsApp or other communication channels.

  • Website usage information: Your IP address, browser type, device information, pages visited and interactions with our website, where collected.

  • Marketing preferences: Whether you have subscribed to promotional communications, your preferences and relevant consent or opt-out records.

  • Cookie and advertising information: Information collected through cookies, tracking pixels and similar technologies, subject to applicable consent requirements.

Please only provide personal information that is reasonably necessary for your enquiry or order.

3. How we use your personal information

We may use your information to:

  • Respond to enquiries and prepare quotations.

  • Process orders and payments.

  • Manufacture gates and other products to your chosen specifications.

  • Arrange deliveries and communicate delivery updates.

  • Provide customer service and deal with complaints, returns, refunds and warranty matters.

  • Maintain order, transaction and accounting records.

  • Send promotional emails where we are legally permitted to do so.

  • Measure website performance and understand how visitors use our website.

  • Measure the effectiveness of advertising campaigns and improve our marketing.

  • Maintain website security, prevent fraud and protect our business.

  • Comply with our legal and regulatory obligations.

We will not use your personal information for purposes that are incompatible with this policy without providing any additional information or obtaining consent where required.

4. Our lawful bases for processing

We process personal information under one or more of the following lawful bases under UK data protection law:

Contract: Where processing is necessary to provide quotations, fulfil orders, manufacture products, arrange delivery or carry out other obligations under a contract with you.

Legal obligation: Where we must process information to meet legal requirements, including applicable tax and accounting obligations.

Legitimate interests: Where we have a legitimate business interest in responding to enquiries, managing customer relationships, protecting our business, improving our services or undertaking certain marketing activities, provided your rights and interests do not override those interests.

Consent: Where you have given consent for a particular purpose, such as certain promotional emails or non-essential website cookies and advertising technologies.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Marketing emails

We may send promotional emails about our wooden gates, gate kits, accessories, new products, offers and other relevant business updates.

We will only send marketing communications where we have an appropriate legal basis and have complied with applicable electronic marketing rules.

Depending on the circumstances, this may involve obtaining your consent or relying on a permitted exception for existing customers, where all relevant conditions are satisfied.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at:

info@premiertimbergatesltd.co.uk

We will respect your marketing preferences and keep appropriate records of consent and opt-out requests.

Unsubscribing from promotional emails will not prevent us from sending essential communications relating to an order, quotation or service you have requested.

6. Cookies, analytics and advertising

Our website is built using Wix and may use cookies and similar technologies to operate the website, understand visitor behaviour and measure advertising performance.

Depending on the services enabled on our website, these technologies may include:

  • Essential cookies required for website security and functionality.

  • Analytics technologies used to understand website traffic and visitor interactions.

  • Advertising technologies used to measure campaigns, understand conversions or support targeted advertising.

  • Third-party technologies provided by website integrations or marketing platforms.

Analytics and advertising technologies may collect information such as your IP address, device and browser information, pages visited, interactions with the website and information about visits originating from advertising campaigns.

Where required by law, we will obtain your consent before placing non-essential cookies or using technologies that store information on, or access information from, your device.

You can manage your cookie preferences through our website's cookie settings, where available. You may also change your browser settings, although disabling certain cookies may affect website functionality.

We will aim to ensure that our cookie settings and consent controls reflect the technologies actually used on our website.

7. Who we share your information with

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Wix: Our website hosting and e-commerce platform provider.

  • Payment providers: The organisations processing payments using the payment method you select.

  • Delivery companies and couriers: To arrange delivery of your orders.

  • Analytics and advertising providers: To measure website performance and advertising effectiveness, where applicable.

  • Email marketing providers: To manage promotional mailing lists and send marketing communications.

  • IT and security providers: To maintain our website and protect our systems.

  • Professional advisers and public authorities: Where necessary for legal, accounting, regulatory or other legitimate purposes.

These organisations may process personal information on our behalf or, in some circumstances, act as separate controllers. Their responsibilities depend on the services they provide.

We take reasonable steps to ensure that appropriate safeguards are in place when sharing personal information.

8. Payment processing

We offer multiple payment methods. The personal and payment information required will depend on the method you select.

Payments may be processed by external payment providers, banks or other financial service providers.

Where a third party processes your payment, its own privacy policy and security arrangements may apply. We do not intend to store full payment card details ourselves where these are handled directly by a payment provider.

Please contact us if you have questions about the handling of information associated with a particular payment.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting our legal, accounting and business obligations.

Retention periods depend on the type of information and the reason we hold it.

For example:

  • Order, invoice and accounting records are retained for the periods required by applicable law.

  • Quotations and enquiry records are kept for as long as necessary to manage the enquiry and any resulting business relationship.

  • Delivery, complaint, warranty and customer service records are kept for as long as reasonably necessary to manage orders and related obligations.

  • Marketing records are retained while relevant to our marketing activities and in accordance with applicable legal requirements.

  • Cookie consent and preference records are retained in accordance with the relevant system settings and legal requirements.

When information is no longer required, we will securely delete it or anonymise it where appropriate, unless we are required to retain it by law.

10. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. International transfers

Wix and some of our other service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection law and that any required safeguards are in place.

The specific arrangements depend on the services and providers used by our website and business.

12. Your data protection rights

Under applicable data protection law, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Request restriction of certain processing.

  • Object to processing based on legitimate interests.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Object to direct marketing.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with our legal obligations.

To exercise your rights, contact:

Email: info@premiertimbergatesltd.co.uk

We may need to verify your identity before responding to a request.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk

13. Third-party websites

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

We are not responsible for the privacy practices of websites we do not operate. We recommend reading the relevant privacy information before providing personal information to those services.

14. Children's privacy

Our website and products are primarily intended for people purchasing or enquiring about our products and services.

We do not knowingly collect children's personal information for marketing purposes. If you believe that a child has provided us with personal information unnecessarily, please contact us so we can review the matter.

15. Changes to this policy

We may update this Privacy Policy to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on our website, with the date of the most recent update displayed at the top of the policy.

16. Contact details

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Premier Timber Gates Limited

Unit 13 Station Yard
Bawtry
Doncaster
DN10 6QD

Email: info@premiertimbergatesltd.co.uk
Telephone: 01302 271969
Website: https://www.premiertimbergatesltd.co.uk

 

bottom of page